Can I get an email account through Web Guys?

Yes. As part of your package we supply you with 10 E-mail addresses so that you can correspond professionally with your customers, prospects and suppliers.

If needed, you can purchase extra Email addresses to suit your needs. Each additional Email address is $2.95/month (4 MB web disk space).

I live outside North America. Can I still use this service?

Absolutely! Because our system is web-based, it doesn’t matter if you’re from New York or New Delhi, Toronto or Tokyo, London or Los Angeles. The time it takes you to set up your web site and manage it from wherever you are in the world is completely the same.

All Web Guys features are available worldwide as long as you have an Internet connection.

Can I add web tools like a site search, newsletter sign-up, survey or product feature area to my web site?

Yes, yes, yes and yes. With Web Guys these are considered standard features that are available to all customers. There are also other tools available to help you market your web site and drive visitor interest.

Do I need to know HTML or any other programming language to use Web Guys?

We’ve done all the work for you! Our system is developed specifically for non-technical people so you never have to worry about deciphering code or fumbling with development tools.

If I do know HTML or basic design and would like to customize my web site the way I like it, can Web Guys accommodate me?

Yes. We have made certain tools available for the advanced users that may want to further customize their web sites beyond the standard. For example, customers can change their headers or insert custom made graphics.

Furthermore, there is also an HTML editor that allows to enter in your own code. This feature is recommended for advanced users only.

Can I upload PDFs, MP3s, images, spreadsheets and word documents to my Web Guys web site?

Yes. Once you’re an Web Guys customer we walk you through this extremely simple process. Of course, you can edit/add/delete items at will – anytime and from anywhere.

You can upload the following file formats:

• PDF
• DOC
• TXT
• JPG
• GIF
• PPT
• XLS
• RTF
• MP3
• WAV
• MPEG

How important is graphical design?

Extremely. We live in a world where first impressions are very important. The bottom line is that you need to inspire confidence, engage your viewer and give them a sense of your competence.

Would you feel comfortable putting through a credit card transaction on a web site that looks like it’s run out of someone’s basement? It’s a proven fact that most people don’t.

With our award-winning design team, Web Guys knows exactly what it takes to design your professional online presence so that you always look great (one less thing to worry about!). The best part about it is that our great design is included so you pay nothing more for a tremendous online presence.

Can I use the pages I create on Web Guys on a different web site?

No. While the content and any other items you upload are yours, the web site and design will not run on any other server or host provider.The Web Guys system is proprietary to Web Guys

Can I change my web site once I’ve built it?

At any time you can upgrade your design with a simple click of a button. This will be especially useful considering a web site’s life is usually 2 to 3 years.

Instead of beginning the process all over again, you simply select a new design (we’re constantly adding new ones) that suits you and away you go.The process is quick, easy and painless.

What will a web site cost me?

$49.95 per month with no set-up fees unless you would like a custom design in which case a set-up fee applies since one of our senior designers will develop a high quality web presence for you.

Is any software required?

No. We’ve intentionally made our entire system web-based for a number of reasons:

• It’s easy for you to manage and access from anywhere in the world
• No software downloads or files which means you don’t have to purchase upgrades or licenses
• Faster implementation because there is no configuration or installation required on your end
• No hidden costs ensuring you a predictable ongoing price structure you can budget for
• No integration with current system or software
• No IT professionals are required to monitor or troubleshoot for you

What are the system requirements for using Web Guys?

• An Email account from any provider chosen by you (once you become an Web Guys customer you’ll have your own professional Email addresses)
• A PC computer running Windows 95/98/NT/2000/XP or Macintosh operating system 7.0 or newer
• Microsoft Internet Explorer version 4.0 and up or Netscape Navigator version 6.0 and up
• A modem or other Internet connection capable of speeds of 28.8kbps (low-bandwidth) or greater

How do I build an Web Guys website?

Step-by-step. Web Guys has developed an easy-to-use system that walks you through the entire process from start to finish. Web Guys is specifically tailored for non-technical people so all you have to do is follow the easy steps we’ve laid out for you.

More than anything else, we realize that if it’s not easy for you, it’s not useful. So don’t worry about being technical.

Everything is web-based, so as long as you have an Internet connection, you’re in business – no software to buy, upgrade or install.

How long will it take me to build a website?

This is completely up to you. On their own, many of our customers have a fully functional web presence together and online within 5 hours; others have been them over the course of a few weeks or even months. While some of our customers make updates to their web sites on a daily basis, others do so only seasonally. We recommend that you look at your web site as an ongoing project that acts as one of your most aggressive salespeople – 24/7/365.

Why should I choose Web Guys?

Please visit the Why Choose Us.

If I already have a web site and would like to maintain the same design, can I still use Web Guys?

Yes, you can get in contact us and Web Guys’s senior design team will replicate your current design - and even add some upgraded graphics if necessary - and then arrange to have it plugged into our system. In terms of cost, this is usually looked at on an individual basis as the size and scope of web sites may vary. We can be reached for a free estimate.

Do I have to sign a contract with Web Guys?

No. But we do require that you agree to our Member Agreement before signing up. In this way, there is a clear understanding between both parties moving forward.

Can I cancel my Web Guys web site at any time?

Yes. Because you are not signed on to a lengthy contract of any kind, you are never obligated to remain an Web Guys customer.

Are there any additional costs?

No. Generally speaking there are no extra costs involved with the packages offered by Web Guys.

Extra charges are only applied (voluntarily by you, the customer) when you add features or additions beyond what the original package allows for (for example, extra disk space or Email addresses).

Extra Email addresses: $2.95 (with 4 MB disk space)

Disk Space: $3.65 per 5 MB

Are there any hidden costs I should worry about?

Absolutely none! As a company founded on integrity, we promise that there will be no surprises once you’ve signed up.

What do your E-Commerce services include?

Our E-Commerce service is standard with the $49.95 per month and includes the following:

• Online catalogue manager enabling you to quickly and easily organize your products online (500 product SKUs)
• eBay integration enabling you to post products on your website directly to eBay auctions
• Image close-ups(so visitors can get a good look at the product they will be purchasing and then click on it for a larger view)
• An integrated secure shopping cart
• Choice between PayPal or Merchant Account
• Newsletter sign-up and send (stay top-of-mind with your customers)
• Online visitor survey/polls
• Product search function
• Shipping settings
• Sales tax settings

What credit cards can I process?

What types of credit cards you are able to accept depends on whether you set up through PayPal or Merchant Account.

PayPal customers can accept:

• Mastercard
• Visa
• AMEX
• Discover

Merchant Account customers can accept:

• Mastercard
• Visa

What currencies can I accept?

There are really two options available:

PayPal Customers can choose between:

• U.S. Dollar
• Canadian Dollar
• Pound Sterling (UK
• Japanese Yen

Merchant Account Customers can choose between:

• U.S. Dollar
• Canadian Dollar

If I already have an Internet merchant account, can I use it with your service?

Potentially, you can use our service but would still be required to set-up a Payment Gateway through Web Guys in order to process payments over the Internet.

A great alternative (and more affordable) to a Merchant Account is to register a PayPal account.

How will I receive orders from my customers?

In both cases (Merchant Account or PayPal) you will receive an auto-responder (to the Email address you specify) immediately notifying you of the transaction.

It's this simple: you get the auto-responder and fulfill the order based on the transaction.

Of course, it is your responsibility to respond fulfill the order.

Can I accept international orders online using my Web Guys merchant account?

Yes. Your customer will be billed based on the currency he/she has decided to pay in (either US Dollars, Canadian Dollars, Pound Sterling, Euro or Japanese Yen).

The customer’s credit card company will perform the currency exchange so your customer will see the amount in his/her countries currency.

Can I use my own web address (or domain name) with my Web Guys site, or do I have to use a web address that includes Web Guys?

Both options are available to you.

We strongly recommend your own domain name (for example, www.mycompany.com) as it looks much more professional and will be easier to remember for your customers (as opposed to mycompany.Web Guys).You simply have to have your domain name point to our servers and we take care of the rest (we can help you manage this).

If you don’t have a domain name however, you can still have a domain set up through us temporarily or as long as you need (for example, mycompany.Web Guys).

If I already have a web site and would like to maintain the same design, can I still use Web Guys?

Yes. Depending on what’s required, Web Guys’s expert design team can modify your web site or duplicate it to work with our system. Because there are so many variables to take into account we charge an hourly fee based on what is required.

In many cases, our award-winning design team will actually upgrade your design and improve its functionality in order to augment your business’ presentation. Before we actually begin work, we provide you with a firm cost so you can budget accordingly.

It is also possible to roll this additional cost into easy-to-manage monthly payments (as opposed to lump sum fee).

Can I connect/link my Web Guys web site with another web site?

Absolutely. This is simply called a 'hyperlink', and you have full control over how many web sites you link to.

How secure is my Web Guys account?

No one can access your account except for authorized Web Guys personnel. Using the same security measures as online banking, we provide the utmost in security.

Aside from encryption Web Guys also has firewalls in place as well as redundancy servers.

What security does Web Guys offer for its E-commerce package?

Web Guys automatically encrypts your confidential information in transit from your computer to ours using the Secure Sockets Layer protocol (SSL) with an encryption key length of at least 128-bits (the highest level commercially available and used by all major banks).

In fact, Web Guys's encryption "scrambles" your data into a completely illegible format it cannot be interpreted. Our systems allow for up to 1024-bit encryption.

Will anyone else be able to access my account details or data?

No. This information is password protected so only you know your information. We advise our customers not to share this information with others and not to use generic passwords like ‘1234’, your last name or business name.

Will my web site always be available to my customers?

Our customers’ web sites are available 99.5% of the time. Because we are constantly improving our service we may temporarily interrupt service for a few seconds while we add the latest upgrade. Of course, we always perform this maintenance during off-peak hours.

At Web Guys we fully understand how important reliability is, so we've invested in the appropriate hardware and the best partners to ensure your success.